Please note: Our lift is currently out of service. We are very sorry for any inconvenience caused.


It is very important to us that all our visitors have an enjoyable and comfortable visit to the Coffin Works.  If you have any further questions regarding access, do please get in touch.


Access to the building for wheelchair users is through the double gates into the courtyard, to the left of the main entrance. Staff are always at hand to help and can guide visitors into the courtyard, then via the accessible ramp into the shop. This is where you can check-in for your pre-booked visit, purchase tickets and or browse our range of souvenirs.

Please ring the buzzer for ‘Coffin Works’ Office’ for the attention of staff at the metal gates.


There are two Disabled parking bays for Blue Badge holders located on Fleet Street, to the right of the main entrance to the Coffin Works.

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Lift access

Our lift is conveniently located next to the shop, allowing ease of access to all levels and facilities in the building. It is also fitted with an emergency alarm to alert staff to any potential emergency.


Hearing induction loop

There is a hearing induction loop at the Reception Desk.

Hearing Loop

Courtyard ramp

This ramp leads from our Courtyard to our toilets, lift and shop.

Our automatic door is also conveniently located outside the lift allowing ease of access to the courtyard. Please press the button to open the door from the inside. It is triggered by a motion sensor from the outside.

Some other doorways in the museum are narrow due to the historic nature of the building. The narrowest doorway is 27.5 inches wide

ramped access

Accessible toilet

We have one accessible toilet located on the ground floor with an integrated emergency assistance alarm, as well as a flashing-light evacuation sensor, alerting people who may not hear evacuation warnings to exit the building.

Also located in here are our parent and child changing facilities offering absolute privacy. The toilet is also equipped with a sanitary disposal bin.

If the emergency pull chord is activated, a member of the front of house staff will come to the toilet to offer assistance.

The accessible toilet is large enough to accommodate a hoist if visitors need to bring one with them to enable use of the facilities. Please don’t hesitate to contact us if you need exact dimensions or any further information.

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Changing places

The nearest changing places toilet to the museum is located at the Library of Birmingham on the Lower Ground floor, which is approximately 0.2 miles/5-minute walk away.


Loud noises

The visitor experience includes some motion triggered audio which may surprise some visitors. 

The drop stamps in the Stamp Room will produce a loud bang and a screeching sound when operated, your tour guide will warn you before switching on the machinery.

drop stamps

Digital guidebook

Our British Sign Language and Subtitled Digital Guidebook is available on iPad.

We offer an alternative tour of the factory which includes BSL interpretation, subtitles and audio.  This can be used at any time during our opening hours.

If you would like to use the iPad tour, please email or call 0121 233 4785 to book your visit, this enables us to have your iPad waiting for you on arrival at the museum.


Get in touch

If you need additional assistance on your visit, please get in touch ahead of your booking to enable us to support you as best we can on the day.

or call 0121 233 4785 for more information

Our Lift is Out Of Order Today.
Sorry for any inconvenience caused.